About Us
Gemwaith MENAI Jewellery are completely dedicated to your total satisfaction. If you have any suggestions, comments, or complaints, please email us at sales@menaijewellery.co.uk.

Our Contact details:
Gemwaith MENAI Jewellery,
1 Lon Popty,
Bangor,
Gwynedd, LL57 1HR,
United Kingdom.
Phone:01248 360064
VAT registration number : GB811326370
Email: sales@menaijewellery.co.uk

Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

All credit and debit card payments are processed using SecureTrading’s e-payment network, which uses digital signatures and strong encryption to ensure that all sensitive information is protected throughout the payment process.

Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

Digital signatures
A digital signature is a method of positively identifying the sender of a message sent in digital form. Just like a signature on a written document, it proves that the message is authentic (but unlike a written signature, it cannot be forged by someone else). A valid digital signature also confirms that the message has not been altered in any way on its journey between the sender and receiver.

SecureTrading use digital signatures throughout their system to ensure that any transaction arriving at a payment gateway has come from a merchant that they can identify, and that any information passed back to the merchant is from a SecureTrading payment gateway. Digital signatures are also used for communications within the SecureTrading payment system. In the event that a merchant's digital signature becomes a security risk (for example, if their server is stolen), the appropriate signature will be immediately revoked and will no longer function within the SecureTrading system.

SecureTrading is the approved Certification Authority (root CA) for these signatures.

Encryption
Encryption is vital when sensitive information is sent across a publicly-accessible network like the internet. Many web browsers, including Internet Explorer and Netscape, can use SSL encryption, which encrypts data with a key of up to 128-bits. This level of encryption is used by the SecureTrading secure servers which host the payment pages for merchants, and it greatly enhances the integrity of the payment process.

All of the servers and gateways that make up the SecureTrading payment network, and all e-commerce systems using our services, communicate using an even higher level of encryption: namely, 2048-bit RSA encryption with variable 168-bit session keys. This is many billions of times more secure than standard web browser security, and is also much higher than all currently proposed new standards for encryption in
e-commerce.

If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Mastercard, Visa, Maestro, Visa Delta, JCB, Solo, American Express, Cash, and Cheque. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, fax, snail mail or over the Internet.

If you wish to pay by cheque, simply state this during order entry. To assist us in the speedy processing of your order, we would be grateful if you could write your order number on the back of your cheque. Cheques should be made out to "Gemwaith Menai Jewellery", and can be posted to the following address. Gemwaith Menai Jewellery, 1 Lon Popty, Bangor, Gwynedd LL57 1HR. Your order will be sent as soon as your cheque has cleared our account. Please note that for International Orders, we cannot accept payment by cheque.

Shipping And Handling
All Orders to the UK are Shipped FREE! International Orders are charged at current rates.

PLEASE NOTE THAT FOR INTERNATIONAL ORDERS, PAYMENT OF ANY IMPORT TAX OR DUTY LEVIED BY CUSTOMS OR OTHERWISE IS THE RESPONSIBILITY OF THE PERSON PLACING THE ORDER.

Delivery Schedule
For orders within the United Kingdom, we normally send items by First Class Recorded Delivery. Higher value items are generally sent Royal Mail Special Delivery. This means that the items are insured in transit, and requires a signature on delivery. It also means that we can track and trace your order at any point in the delivery process.

The Delivery Options for International Orders can vary. We will advise you accordingly.

We aim to despatch all in stock items within 48 hours.

Any items that are temporarily out of stock, or which need to be made to order, are normally despatched within 7 days.

However, if there is a delay for any reason, we will notify you by e-mail.

Credit Card Security
All personal information and credit card details are encrypted when an order is placed, using industry standard 128 Bit SSL (Secure Socket Layer) encryption. This system is widely used by popular Internet browsers and merchants transacting on the Web. During transmission over the internet, SSL encrypts data to protect it from being read by anyone other than the intended recipient. Any Personal and Order details are only decrypted after they have reached our secure system. All card details are taken by, encrypted, and authorised by our approved Payment Services Providers (SecureTrading). In accordance with the regulations and requirements as stipulated by the card issuers, this is all done on their secure servers, and we have no access to any credit card details whatsoever. Your card details are not held, processed, or stored anywhere on our systems.

Your card account is never debited until your order is despatched. If we are unable to supply any item on your order, we will inform you by email and the value will be deducted from the total cost of your order. Please note that we can generally supply a substitute for unavailable items if you prefer.

Guarantee
The items in our on-line shop are subject to our 30 day no-quibble money back guarantee with the following exceptions.

For reasons of health and hygiene, earrings for pierced ears and body jewellery are excluded from our 30 day money back guarantee. This does not affect your statutory rights.

Please note that if you make use of our Made to Order service, we can only offer a refund if the goods are faulty.

Reaching Us
If you need to reach us, please email us on sales@menaijewellery.co.uk, alternatively, you can call on 01248 360064 or for International Callers, +44 1248 360064 or fax us on 07050 658600 or write to us at 1 Lon Popty, Bangor, Gwynedd, LL57 1HR, United Kingdom.

E-mail Enquiries
We endeavour to reply to any e-mail sent to us within 1 working day.

Privacy Policy
Gemwaith MENAI Jewellery never disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used, and to store your details if you select the 'Remember Me' Option. We do not use technology to track the patterns of behaviour of visitors to our site.

We are 100% committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Our customer base is completely private and confidential, and we do not make any details available to any other companies for any purpose.

Returns Policy
The items in our on-line shop are subject to our 30 day no-quibble money back guarantee with the following exceptions.

For reasons of health and hygiene, earrings for pierced ears and body jewellery are excluded from our 30 day money back guarantee. This does not affect your statutory rights.

Simply return the item unused, and unworn, in its original condition and packaging, by registered post to our address above. These rights are in addition to your statutory rights under The Consumer Protection (Distance Selling) Regulations 2000. Generally, refunds are processed within 48 hours of the goods arriving back with us. Please note that any postage charges will not be included in the refund.

Please note that for any Made to Order items, we can only offer a refund if the goods are faulty.

Please also note that none of the above affects your statutory rights.

Miscellaneous
The contract between us shall be governed by the laws of England and Wales. English is the only language offered for the conclusion of the contract.

We recommend you read these terms carefully, and print and keep a copy for your reference.